Reviews of Golden Meds - Pikes Peak
4.0 (8 reviews)

Beyond pissed I showed up at 10! You guys open at 10! I stood in the lobby for 5mins with out anyone acknowledging me no one was even behind the desk I called the office they were in the back laughing and joking! Once a worker came to the front he told me that next time don't come in unless the open sign in on! How rude! Why was the door unlocked then? It was 10 you guys open at 10! Never coming back here again!!

So I went to Golden meds and I purchased marijuana. This is a medical marijuana dispensary for the record. When I got home I sifted the marijuana through a screen which separates out all of the stems, and the seeds (which there shouldn't be any of)  but unfortunately you know... there they were. Anyway...also there were several pieces of wadded up paper that  had been mixed in with the weed and tried to pass it off as weed, or rather, medical marijuana. Meaning medicine. So I went down there and I said hey look I found a bunch of wadded up paper in my weed and I'm angry I showed them the paper, I showed them the remaining weed I had sifted through the screen, and my reciept for the " weed". They immediately started saying how they outsourced their weed. The only thing they do is weigh it out, that they don't have anything to do with the quality or content of the weed. I said.. But you sold it to me, and you made a relationship with whoever sold it to you ,and there's a good chance that I'm not the only one that this has happened to here. He, one of the 2 managers I was speaking with, said  this is the first time this has ever happened. I said, Most people don't run their weed through a screen and probably never notice. But I imagine more people have gotten this I've their product, but just didn't notice.I doubt it's the first time it's happened,  I'm just the first person to catch it and say something. They then asked me to lower my voice and to step aside so they could check in their other customers. Which was extremely rude and dismissive. They were in the middle of an interaction with me. They could have taken me somewhere private if they didn't want other customers to hear. But they waved me aside to check in other customers, instead leaving me standing there getting increasingly more angry and offended. Then I said I'm sorry if I got angry and I'm not angry at either of you.. you're just doing your job, but as a human being I just want to connect with you and say that I feel like I deserve to be treated better than how you're acting towards me.  She says she'd just go buy weed somewhere else. And I was like really??? I said, if you bought weed and going outside in it. You wouldn't be angry? I'm angry, but I'm trying to be calm, and you're making it very hard. You never once even apologized. He said he couldn't apologize since he wasn't certain there was anything to apologize for. And that my attitude was inappropriate that I was using obscenities. At this point I'm sure I was, because I was even angrier than when I found the paper in my weed! But I took a breath. Then I calmed asked them:  I want to know how you would act if you bought this and this is what you got instead? and came in and were told that the store wasn't  responsible, but that they would  try and figure it out, and then waved you aside . How would you act? What would you say? What is the appropriate way for me to be talking to you right now? They said we can't apologize to you because we don't know that we did anything wrong and your behavior is unacceptable and we don't have to deal with that. They said they would call  me and let me know what they found out. I said I didn't want to go anywhere until I had some kind of a resolution and they said this is your resolution and then they started ignoring me and wouldn't answer my questions including could I have the number for your corporate headquarters?  He then, while I could clearly see and  hear him,  said  to her ( the other manager on duty), that what I wanted was to be angry and nothing they say would change that,  that they had done nothing wrong and handled it the best they could. I very much disagree. I went in calm and stayed calm until they were dismissive and refused to treat me with respect and courtesy, considering why I was there... and that I've been a loyal member for years. Since long before either of them even worked there I've been a member . I  always like this dispensary because even though the weed wasn't the best, the deals were good and the customer service was always awesome. However this is the worst customer service I think I've ever gotten. Dismissive, unapologetic, rude, and basically implying that they had no culpability, also implying that maybe it hadn't really happened and they'd need to investigate. I was going to just put pictures of the weed and the paper I found in it with golden meds written across it on Instagram and Facebook and Google. But I didn't. I went there in person and I came in calmly and composed and I did my best to give them a chance to have some accountability to help me to figure out how this had happened to somehow explain it. But they brush me off and acted like I was the one that was in the wrong. To quote Pretty Woman, " Big mistake. Huge "

Love this dispensary! Awesome deals and selection, and the bud tenders are super friendly and helpful! After living in Denver for many years, I was worried I wouldn't find a comparable dispensary in the Springs. I tried a couple other places before signing over my membership and have been extremely happy with that decision!

One of my absolute favorite dispensaries to visit! The whole team of staff are incredible and very down to earth. Shoutout to Aaron for being extremely knowledgeable about all of the products at hand. There wasn’t one question he couldn’t answer. Definitely 11/10 and if I could give +5 stars I would❤️

All around great experience! Quality product, affordable prices and informative bud tenders. Alex, the guy that took care of me was really cool and well informed. Will definitely be returning!

I've never had a bad experience! Every time I go in I come out laughing! I love coming in here! Thank you Joel! You are amazing and look forward to seeing you next time!

Joel is really great and informative, helped me become a member, I had been looking to do that the last couple visits. Definitely my spot to get everything I need. Haven’t seen prices that beat the quality.

Stopped in for my first time on Thanksgiving, walked out with a bunch of different concentrates and one of the best deals I've had in town in a while. Aaron was very cool and accommodating, and was sure to let me know of the specials they would have on Black Friday. I will definitely be back.