Reviews of Terrapin Care Station - Mississippi Ave
3.1 (69 reviews)

I've always loved coming here. They have a great deal I take advantage of, when recently the price on it dropped even more! The people are always nice. A great variety of everything. Not to mention their frequent customer service plan means I get a huge discount every few visits! I've visited quite a few dispensaries and Terrapin is by far the best. Highly recommended.

The have bad customer service and  way to long of waits.  I dont have a problem with there product but I have a big problem with there manager and his supposed customer service

I don't smoke stems so why am I being weighed with stems attached Get with it you guys or it's going to be going back to Altitude where they have buds with hardly any stems

Best place by far! I love getting anything from them..oils,weed, edibles, CBd. You name it!!!! Never have they ever let me down. Prices are very reasonable as well!!

This dispensary is garbage. On the off chance they aren't randomly closed for no apparent reason aside from hiring shit employees who can't be bothered to show up, you'll be lucky if they have what you're looking for in stock. Double Bear concentrates? Good luck! They're happy to advertise it on Weedmaps, yet it's almost guaranteed they will be "out of stock" when you arrive. It doesn't matter if you're the first customer of the day or the last. The employees will be unapologetic about this and be quite rude when you ask them to price-match with a different in-stock concentrate (the common expected customer service practice). There's a lot of places to buy weed. More dispensaries in the Denver area than Starbucks. You don't have to settle for a dispensary run by inexperienced dropout teens.

I have been into this business several times and I've had some fantastic experiences! the last two times I've ended up with budtenders wanting to make a sale regardless if the customer is interested in the product they are offering they were out of what I wanted I wish I had gotten first budtenders name! I asked the second one for his name, and he told me he didn't have to give it to me so I asked the person at the front desk! Austin came out and said my name is Austin like the city! He told me that I could take my business elsewhere!  I asked for a supervisor,  hthe name I was given was Wesley S with a bogus email (it bounced back) I went on the website and contacted the corporate office now I'm on social media

If you are buying rec, this is the place to buy.  The waiting area is clean and security is always friendly.  The wait times are short, if any.  They have a good selection and helpful staff.  Mostly.  Alright there's this one budtender who I have gotten the last two times I have gone.  I want to tell her that the 90s are over and she should smile.  But she's too cool to be happy or to speak in multisyllabic words or to bother to know which of the concentrates are sativas and which are indicas.  Which is really important and really easy, since there's only like 6 on the menu.  Which is a fine number to have on the menu, but it's not that much to remember.  The other budtenders seem happy and outgoing.  I just don't get them.  I get surly girl every time.  It's 2017; it's okay to engage with the world.

I was in and out pretty quickly staff was very friendly and knowledgeable lots of quality products got exactly what I came for.. I would recommend this dispensary if your in the area..! Prices were very reasonable nice clean and smells delicious enjoy your self while in Aurora

Been going there for a while now. Recently they upped the prices on most of there products. Also, they no longer have any concentrates. Been there last two weeks to see empty shelves. The two strains they had on hand looked absolutely awful. Honestly, they had some decent stuff a few months ago, now its a full diaper load!!! Thanks Terrapin Care Station for making the industry look like garbage.

Great shop! They have great customer service, helpful bud tenders, good selection, and it has still been the cheapest place I've been to. I walked out with two eighths of different bud as well as a gram of shatter for less than 80 dollars. Terrapin is my favorite dispensary by far.

A couple of buddies and I went to Denver and the first place we hit was this dispensary place!! :-) :-) :-) :-) it was awesome!!! Wall to wall stuff edibles galore!!! The gentleman helping us was very helpful and very knowledgeable with the items for sale.  Let's just say the items we bought kept us really chilled out during our stay in Denver!!! I would definitely come back to this place!!!

After a year of decent service and great product today is the last day I'll be going to Terrapin Care Station. They have digressed completely from what they used to be and after a year of service my wife's chauffeur license was turned away by some new kid and new management out of blatant ignorance. It's disappointing how crowded and unprofessional they've become. Such is life.

They don't give clear statements about there anonymous 2.75 charge that they tax onto them rounding up ur dollars when u use a debit card. So for instance my purchase was 14.89 .... I spent hours looking at my statement trying to find the purchase .... but low and behold I get a charge from Terrapin for 17.75 so I'm wondering like what is going on.... I go there the next day and speak to a manager she tells me so they rounded my purchase to 15.00 give me the rest of the change but the credit or debit company they use charges 2.75 on top of that lol oh really then she tells me it's on the pin pad but they take ur card and swipe it and never mention the fee..... Long story short Use cash or else u will be feeling bamboozled. Quality was off also compared to the other companies in the Area smh sad felt like I wasted money there total spent $60 bucks :( .......update just checked my statement and they actually charge an extra 2.50 on top of the 2.50 they already charged its a separate charge on my statement. I'm certainly thinking about disputing those charges.... This place is a total Scam........

If I could give zero stars, I would. This place sucks. Their flower is garbage and their customer service is horrible. Won't be returning.

I had an issue with a visit to Terrapin on 33rd, but I have to say they have been exceptional in handling my complaint. How often can you say that ? I had been there a few times and liked the place and the merch, so I was disappointed when I left last time wondering if I should go back. This time was more to my expectations ;-) It's nice to be a welcome customer.

As always...You folks ROCK!!!Great bud...pictures posted!Thanks for not taking advantage of your Clients.

I love this place! I've been to a handful of spots all over town trying to find 'my place' and I can confidently say this is it. Fast and friendly service (don't let the waiting room fool you) and the best price to quality ratio I've experienced here in Denver. I've been ripped off and treated poorly at other places, so discovering Terrapin was refreshing. Bonus: you can pay with your debit card.

I got great customer service from my budtender Swish. Hooked it up! Next time I will probably try to order with weedmaps first & skip the wait

I love this place! Everyone is so friendly, knowledgeable, and extremely helpful. The quality of marijuana is amazing every time! I highly recommend this place.

I've been to this location before and while the product has never been disappointing, the service was nominal. This evening, I was extremely impressed with Daniel; his attention to detail, quality and knowledge was exceptional. Thanks Daniel!

Great buds in this place and best prices around. I don't go anywhere else. The staff are always great, I always have a good experience.

I have to say I always have been impressed with terrapin care station. They are always friendly and helpful, the place is well lit and clean and it is just a good atmosphere. Some places can be overwhelming or I feel pressured with lines but I never have a problem checking out the different strains and the tenders give good advice. They still have a good variety of strains for every price too so you don't feel gouged when a place "only has top strains". I definitely recommend Terrapin Station for bud as well as the Grateful Dead album.

Robert was my budtender tonight and he showed me that all employees here treat people with the most respect possible. Love this place and the quality of their staff and bud. I'll always consider this my go to spot. Thanks again for the great service to all the employees at Terrapin on Mississippi Avenue

Keep it real guys! This place is the best in Aurora! Killer pricing! Amazing staff! Super friendly, everyone there is more then willing to stay and have a 30min conversation about everything you want to know about. Not many Rec shops do that anymore. They whole the weed out right now cause the grow for that store was just set-up is what I was told by a budtender. They told they're weed will be back in about 13weeks. Love this place! Coming in for the $99 Conductor Deal on 4/20!

I love their selection , but lately whom ever rolls the joints THEY ARE ROLLED TOO TIGHT! Ease up, I'm tryna get some actual puffs. Other than that, love this place. Nice customer service!

Went here to buy a high CBD strain to help with anxiety. The tender was very friendly and helpful. I told her that I recently got a medical marijuana card and was looking to join a membership somewhere. Because I was recently diagnosed with a brain tumor, I have rights to 34 plants. She wasn't sure where I would be able to get the best deal for signing away my rights for that many plants, so she called her friend over. He came over and in the most pompous way said "Oh, so you have a high plant count too huh? You've got 34? I've got 36!" Yeah, okay. And I have a brain tumor. Thanks dude. "Yeah, you're not gonna get any deals just because you have more plants, maybe if you were earlier in on the scene". Rude. Unhelpful. Pompous.

Loyal customer and I Love this dispensary. Now that they started growing their own weed the prices are better than they used to be! Also there is never a long wait which is nice.

I can't praise Terrapin more highly on any aspect of their business: their phone service was excellent (they are one of the few shops in Boulder to sell to out of state residents); they are extremely kind, informed, and helpful; and their product is excellent. For those interested in edibles, try the jewel hard candies. They taste fantastic and come with a special surprise an hour later!I honestly could not rate this shop more highly (lame pun not intended).P.S. I went to the shop at 1795 Folsom, which was within easy walking distance from downtown.

The worst place for your herb the bud comes from Denver relief or gg all there bud has mold  dried dead aphids and the bud tenders are the rudest people I ever met they thing there gods they are the biggest losers and they could care less about what you need the owner is a piece of shit that lives in another state and  could careless about the Mmj only in it for the profit fuck making people sick with his herb and making people go crazy with his  budtenders attitudes I sent the Mmj to the health department and also let the city know   Please close this cancer of a store  thank you for getting me sick with your meds

INCONSISTENT!! If you want happy, repeat customers (as we have been, since moving here a year ago), KEEP YOUR POLICIES CONSISTENT!As we know, residents of Aurora/Colorado get an amazing discount, so supporting a local business with a LOCAL ID should be perfectly normal, right? Apparently not!?! A few months ago, while MY driver's license was being changed to CO, all I had to do was present my out-of-state license & temporary CO license--no problem at all! My husband went today with the EXACT same out-of-state license & temp license & the security guard told him that he now cannot support our favorite shop by purchasing ANYTHING until his new license arrives?!?! We will be looking for a new shop that appreciates loyal customers. KEEP YOUR POLICIES THE SAME! Way to make something fun & relaxing into something FAR more stressful & complicated! Very disappointing.

Been buying here for years... this issue never happened to me before. I've bought 8 grams here nearly everytime I come in atleast once a week, for years. I come in, buy an 8 pack. All the grams come in individual packages, when I get home, one of the packages is empty. I call the store and let them know and I get "since you left the store, there's really nothing we can do"... after years of purchasing it just kind of got to me that they'd think I'm trying to get over on 1 gram, when I buy 8 a week. Just on GP I had to find my concentrates elsewhere. Oh well. Point of the review is make sure you check your packages before you leave the store, and make sure you got what you paid for cause they don't have quality control enough to make sure they're not selling empty packages. I wasn't going to leave a review but decided people need to know who they're dealing with. Just can't support people who steal.

Dislike patronizing this shop but they are the only one in walking distance. Budtenders are all young and cool and almost invariably indifferent if not downright rude. Getting answers was like pulling teeth; questions seemed to annoy (never had a female tender, but the guys are extremely unfriendly and uninformative.) Apparently they don't like waiting on dowdy old ladies. If you are a novice or old, and can drive, go elsewhere. Selection isn't great either.

The staff was rude. I reviewed them on Facebook and they deleted the comment the next day so I'm here now. My sister and I were treated so horribly by one of the staff that we will never spend money there again. The staff needs customer service training. The rules for curbside pickup are not clear when you arrive on site and they hate answering questions.

Bud tenders have horrible attitudes not very friendly . Its like you're buying off the street again with these guys cause they want you to hurry up choose and go .

Staff is nice but needs to get with 2020, me and my fiancé are regulars here and they told him to get a Legal virtual ID and when we went back to use it they said they don't accept it. They are constantly out of the specials when I come after I get texts. I wish I could still buy weed here but I'm just done.

I had driven by this place numerous times and never noticed it was there even though it's huge. Excellent customer service and great prices. I doubt I will go to a different dispensary ever again. The "security" guy at the front was a bit awkward and unwelcoming, but overall a great experience.

Would give 0 stars if I could. Everyone I encountered had a horrible attitude, not interesting in helping anybody, and was not nice at all. I understand people having bad days but this did not appear to be the case. By the way in case you were wanting to buy that $99 oz's of wax that are listed on the website don't be surprised like me when you only get 8 grams of wax because it "equals an ounce in bud". Well, if you didn't advertise it to be 28 grams of wax rather than 8 grams maybe people wouldn't be surprised. Wax was also dry and will likely go bad before I can even smoke it all.

Security Lady needs to chill out she's not a cop she's only there to protect and secure the property and business have her stand the hell away from the Window that u check in with that's not her job!

The team here is amazing!Any problems I've had with carts , they've made it right . Awesome attitudes and amazing suggestions after I had my ankle surgery. These guys rock!!!

Walked in to this place and there was no one behind the counter. The security guard was snarky and rude when he asked for my ID as I was confused because I didn't see any employees in the front area. He literally made an effort to embarrass me in front of the other customers. I thought about grabbing my ID back and walking out but I decided to give them a try as this was my first visit. The budtender seemed like he didn't want to deal with me and made a half ass effort to help me make my purchase. I have never been treated so poorly at a dispensary before. All this place has going for them is cheap flower.

This recreational clinic was awesome.  The staff extremely helpful, friendly, knowledgeable.  They were ready to give recommendations, answer all of my questions (being from another state, new to dosing, etc)  They moved me in and out pretty fast, never a wait the couple of times I went here on my recent vacation to Denver.  The prices are also very reasonable compared to other clinics I visited in the Denver area.

I went to the Denver location on Broadway with two others and the security guard was on a power trip. I been previous to this visit and did not have an issue. This time however the guard told me he could not accept my out of state ID because it did not show my age; which it did, and that it had temporary stamped on it; which is because I was on a visa at the time I got my license. He then told me his boss told him that I had to stand outside in the heat while I wait on my party.

So... if you bring your injured turtle here, they can not help. Does terrapin mean something other than turtles?

Rude short and run tons of fake adds on fake deals. When you call and show up they "ran out" and can't give any discounts military included "on top of that".  What ever "on top of that" means???? I'm surprised at the lack of integrity.  I would do a much better job running a dispensary then 99% of the people that brown nosed their way into the corporate end of this sketchy industry.

I have a valid  Florida ID, but it's slightly bent. The security guard put a light up to it and said light passed through when none did at all. And I'm not even sure what that even means, after all I did get to Colorado with the same ID....... Clearly the security guard was on a power trip. Been here before, used to like this place but now I won't ever come again. Good job guys! Wish I could have the option to put 0 stars! Go somewhere else they are super unprofessional.

Employees are friendly, but store policies are unaccommodating to say the least. I called ahead to ask if they had a certain amount of a certain product, and was told they had plenty. The only reason I came was to get a special offer, which they didn't have enough product for. When I asked if I could get what they had left, discounted to the rate of the offer, I was told no, and that I would have to pay full price. Will not return to store.

This place sells tane soup  concentrates.   It tastes so bad.  Your product is fucking nasty double bear sucks.    You have cheap prices oil because it's  dirty oill.  Leaves black residue in nail at low temps.  Tastes like butane only and makes me have head aches.    I give this zero stars  but I can't your flower is old and dry and is very harsh.      Don't go to this location the  the. Staff is very rude and pushes you out the door.    Plus they don't do medical discounts.   Hopefully you remember the only reason  cannabis is legal.   It's a medicine! You just greedy assholes!

Sucks that I'm going to have to find a new place to go but bad customer service is bad customer service and I won't be back don't know why your sign says you close at 10 when I showed up at 9:45 and couldn't get in the building it's cool though there are other places that will take my money gladly

Great selection of flower and concentrates. Always a good array of products and concentrates. Happy hour is awesome! The bud tenders need to be more knowledgeable about what they are selling though. We have gotten wrong information and wrong strains sold to us multiple times. Open late!

They are NOT open until 10pm. Their voice message states 9:45pm; however, I was there at 9:45pm and they were already closed, everybody gone, lights out, and the guard out front is a real dick. Would I ever go back there, or to one of their chains. Think NOT

Product I purchased on Sat. 1/7/18 was old/stale; $40+ down the drain.

Best prices and budtenders!!! All so sweet! The one guy I think his name is zack?? He helped us the first time we were there and we really wish we got his number ;) lol but seriously great store!!

Manager asked me to leave thinking my ID was fake. Understandable, I look young and I hear it "looks" fake all the time. That's fine, what ISN"T ok is asking me to leave, I come back to get the corporate info to deal with my rewards, you telling me I can have it if I wait outside for the cops to come, they do, give me a notice of trespass at your request and you still refuse to give me corporate's information. Not all care stations are this bad. Another was eager to give me corporate info to solve the situation. You should be ashamed of yourself. 0 Stars if possible.

Yet another "fake" state issued ID story. Worst place ever. Accepted my state ID for months to suddenly "not recognizing" my state issued ID. Never going back. Do not waste your time going here.

It's really disappointing that this business does not care about customers. I've been going to this dispensary for about a year now and about 90% of the time I go in the evening as my work schedule doesn't allow me to go any earlier. Well apparently if you don't go early enough, they sell out. This is very frustrating for a customer who spends a lot of money there. I spoke with Raul, there supervisor on duty, who basically couldn't explain why they're always out of shatter in the evenings. I explained how I thought it was unfair to customers who can only make it in the evening. His body language told me he didn't care what I was saying. I asked him if there was anything he could do for me and he told me no and he suggested that I call ahead. I suggested maybe they should update their menu on Weedmaps. Horrible customer service and rude staff.

Not the best location but it was nice that there were only two other people in there on a Saturday night. The budtender I had was super friendly and answered all my questions. Fairly priced and they take debit cards. The high cbd flower they have is nice for someone not looking to get super high. The best dispensary I've been to yet on this side of town.

ZERO STARS. BEWARE their credit/debit machine. It will flag your account as fraudulent use and render your bank card useless until you get with your bank. We called to let them know there was a problem with their credit system. They acted like it wasn't their problem. The MORON manager on duty that day even suggested our debit card "went haywire" sometime in the 10 minutes between using it at the gas station with no problem, and using it there. Yeah, sure dude. ABSOLUTELY the most UNPROFESSIONAL people I have ever dealt with. I realize you work at a dispensary, but can you try to not be so stoned you can't even deal with your clientele or have an iota of what customer service is?Long story short, we spent our money at Medicine Man instead. It's not like there isn't another dispensary on every freakin corner when the one you like pisses you off.

Can't use reward points at any location except for the original place you got them from. What a joke. Don't waste your time or gas driving over here if you use the Mississippi location regularly or vise versa. Definitely gonna start branching out and buying from other dispensaries cause all the small BS that Terrapin keeps dishing out is getting old.

pretty good prices on pre-rolls. they have daily deals so look into that for sure. the curbside pickup is super convenient. feels like a weed drive-thru lol.

Rad Dispensary in the SoBo district of Colorado. Awesome name calling back to the Grateful Dead's Terrapin Station album which immediately won me over.Head inside super clean waiting room, greeted right as we walked in by a friendly front desk representative who explained everything to us since we are from out of town.Sat down and scoped out the menu while waiting be called in, waited maybe two minutes until I was called back. Cozy back area with all the products organized and clean, felt at home immediately and our sales associate explained what they had to offer and what her favorite strains were. We decided to go with a 1/4 of Princess Leia and a dope "Weed Loves You" beanie for a collective amount of $57.88 after all said and done.Went home and sampled the product which left me with an ear to ear Cheshire grin. If you're in the area and need some meds stop into Terrapin Care Station and you'll be in great hands.

Christian who is the manager is such ana amazing energy to encounter when you are inside. I enjoy the customer service, especially from the tall woman with curly hair, i think (Bree) was her name who knows how to work the front of the house like magic. Thank you all for being a go to place for the community.

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Dry harsh buds. Not sticky. No kief on the flower. Better than anyone else I've found in the area but that doesn't say much because the competition doesn't set the bar very high. Half the container is stems. And the stupid big ass containers alll measured out at 1/8th each is sooooo wasteful.

Awe. I have many driving past this store , thinking it was a pet store.I surprised when I realized it was a dispensary.The staff was friendly and accommodating, they allowed my personal audience to assist me inside. For employment reasons she didn't want her identification entered i to a system. Staff understood and helped me. Luckily , it was a steady flow of customers and not extremely busy; sometimes the parking lot is full.The gummieshere are priced about 7 dollars cheaper and work just as well.There is a discount if you live in the city as well?, this is the first place, I encountered that offered this discount.I will definitely be back

Really good this place. Has good quality products, staff is amazing and knowledgeable, and ALWAYS HAS THE BEST DEALS/ PRICING!!! but... they're buds are usually really hairy. Like whoever their supplier is has a dirty grow operation, or maybe they're letting a dog run around it. I mean it's easy enough to pick the hair out(it's not like hair in your food) but... I'd prefer no fur/fuzz/hair in my weed.

Terrance AKA TNT was awesome today at the Mississippi store!!! Thankfully he read my online order to me because I ordered incorrectly. He got me squared away and gave great service! I will definitely go back.

Many times that I have come to this store, the staff is cool and usually very helpful. But this time that I went in, I was paired up with a man named Joe. This man was so incredibly awesome to work with and his charisma was super friendly and outgoing. He was incredibly knowledgeable in all the products I was looking for so my trip was “in and out” and a super easy experience! If you’re not exactly sure what you’re looking for… he’s definitely one of the dudes to go to for that exact situation. If you can, I highly recommend asking for Joe since he’ll make your trip one of the dopest you will probably ever have there. Big big thanks to Joe and the staff at Terrapin in A-Town!😎🙏🔥

The Mississippi store is always on point👌

The early 🐦 specials you don't wanna miss.